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FAQ

Q. Can I open a credit account with you?

We always ask that your first three orders with us are paid by pro-forma invoice prior to production, however following this we are happy to look at opening a 30 day credit account for you, subject to credit approval. Please talk to one of our friendly sales team who will arrange to send you a credit application form. All account balances need to be paid 30 days from the date of our invoice


Q. Will you Price Match?

We like to offer all our clients great service and a competitive price for branded promotional merchandise. However, we don't want to lose your order, so will happily look at price matching against a like for like quotation.

 

Q. Are we restricted to items in the catalogue only?

Not at all! We can source most things. If you see an item you like and it’s not listed in our catalogue or on our website, call us, and we will do our best to find it for you.

 

Q. What information should I have printed on a promotional product?

Our advice is keep it simple! Most people have their company logo, telephone number or website address. It’s a call to action, keep it clear and simple!

 

Q. Can we see actual samples of the products before we buy them?

Yes, you can, however the sample will not be personalised to you, and all samples are chargeable and will be credited if returned in good condition within a specified time.(low value items are not returnable)

 

Q Can I see a printed sample before the bulk order?

We can offer pre-production samples for your peace of mind. There is usually a charge for this, so just ask and we can provide a quote.

 

Q. What if I need some branded merchandise at short notice?

Fortunately, some promotional merchandise can be despatched within 24 hours. If you have an emergency, call us on 0141 419 9200 or email sales@smart-promotions.co.uk and we will do our best to help.

 

Q. What artwork do you accept?

We can accept many types of artwork formats using different types of software and hardware.
Acceptable File Formats:

  • Adobe Illustrator (.ai, .eps) (Recommended)
  • Adobe Acrobat - Vector Graphic (.pdf )
  • The following formats are also acceptable but may involve redrawing the logo and additional charges.
  • The resolution of artwork is recommended at 300 dpi:
  • JPEG Image (.jpg)
  • TIFF Image (.tiff)Bitmap Image (.bmp)
  • GIF Image (.gif)

 

Q. Why won’t a jpg suffice?

Unfortunately, jpgs are low resolution files, and cannot be scaled up or down to suit the branding area of the promotional item. Hi-Res Jpegs can sometimes be used, depending on the print method.

 

Q. What is a pantone colour?

This is the colour that you would like your artwork printed in on the items you have ordered, please consider the contrast between the item and the print colour when choosing.

 

Q. Where will I find my artwork and PMS (Pantone) references?

The designer who originally created your logo or the printers who print your company stationery will probably have the artwork and PMS references.

 

Q. Can you match my corporate colour exactly?

When printing promotional merchandise and corporate giveaways, we always endeavour to match your stated PMS pantone colour as closely as possible. However variations can occur depending on the colour, texture, composition and surface of the promotional item being printed.

 

Q. Will I get an artwork proof before you print my order?

We supply a PDF visual showing branding design, colour, size and other details for all clients to sign off before your promotional merchandise goes into production. Factory proofs do sometimes vary from the signed off artwork and in that instance we would send the factory proof on to you for a 2nd approval.

 

Q. Why can’t I collect my promotional merchandise to avoid carriage costs?

For various reasons. Firstly, we prefer to manage your promotional merchandise order right through to final delivery, to ensure continuous quality of service, and also as part of our commitment to making things easier for our clients. Furthermore, our factories and branding partners do not allow 3rd party couriers to collect from them, due to reasons of health & safety, storage, changes in production schedules and so on. We always arrange for deliveries to be made to you, your client, or your event location as required.